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Privacy Policy

Last Updated: 1-29-2026

 

1. Introduction

Big City Water Damage Restoration & Reconstruction ("we," "us," or "our") is dedicated to protecting the privacy of our website visitors and clients. This policy outlines how we handle data for our California restoration and reconstruction services. We comply with California privacy laws, including the California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA). 

 

2. Information We Collect

We collect information you voluntarily provide through our website contact form: 

  • Name, Email Address, and Phone Number.

  • Property Address and Service Details (if provided in your message).

  • Location Data: If you use our integrated Google Maps feature, Google may collect location data according to the Google Privacy Policy.

 

3. How We Use Your Information

We use your data strictly for business purposes related to your property's recovery:

  • Service Coordination: To respond to inquiries, conduct site inspections, and provide estimates.

  • Project Documentation: To create moisture maps, drying logs, and reports required to monitor the water restoration process.

  • Insurance Support: To generate detailed documentation for your insurance carrier to facilitate claims.

  • Compliance: To maintain professional records as required by the ANSI/IICRC S500 Standard and the California CSLB.

 

We do not sell your personal information to third parties. 

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4. California Privacy Rights (CCPA/CalOPPA)

As a California resident, you have the following rights:

  • Right to Know/Access: Request a list of the data we have collected about you since January 1, 2022.

  • Right to Delete: Request that we delete your personal information (subject to business record-keeping needs).

  • Right to Correct: Request that we correct inaccurate personal information.

  • Right to Limit Sensitive Information: We only use sensitive information (like your property address) for the services you requested.

  • Do Not Track: Our website does not currently respond to "Do Not Track" (DNT) browser signals. DNT signals explained

  • Right to Non-Discrimination: We will not provide a different quality of service if you exercise your privacy rights.

 

5. Third-Party Service Providers

Our website is hosted on the Wix.com platform. We may share your information with essential service providers (like Wix) and potentially subcontractors or your insurance carrier solely to perform the services you request.

 

6. Data Retention

We maintain restoration records for at least four to seven years to comply with CSLB record-keeping requirements and insurance auditing standards.

 

7. Children's Privacy & Cookies

Our services are not directed to individuals under 18. We use essential cookies to ensure our website functions correctly, which you consent to by using our site. Wix Privacy Policy

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8. Contact Us & CSLB Notice

To exercise your privacy rights, please contact us:

  • Phone: (619) 972-6419

  • Email: bigcityrestoration@yahoo.com

  • Business Hours: Monday – Sunday, 5:00 AM – 8:00 PM

  • Credentials: CA State License #924597

 

Consumer Notice: The California Contractors State License Board (CSLB) has jurisdiction to investigate complaints against licensed contractors. Questions regarding a contractor may be referred to the Registrar, CSLB, P.O. Box 26000, Sacramento, CA 95826. CSLB Website

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